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How Superficiality Destroys The Customer Service Experience

<p><a href="https://pixabay.com/en/call-center-headset-woman-service-2275745/">Photo via pixabay user geralt</a></p>

Forbes contributor Micah Solomon says what he’s most worried about when it comes to the future of customer service is a creeping kind of self-fulfilling prophecy where the more we fret about human jobs being replaced by bots, AI, and tableside tablet ordering systems, the more we reduce or put a ceiling on the quality and intricacy of the current, human customer service performance that companies, and the humans employed by companies, deliver.

Forbes article here

Keywords

artificial intelligence   business management   business trends   customer service   employee management   

 

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Source: LCT Mag

MTA Bus, Charter Bus Collide In Queens

<p><a href="https://commons.wikimedia.org/wiki/File:Flushing,_Queens,_NY,_USA_-_panoramio_(8).jpg">Photo via Wikimedia Commons user Raman Patel</a></p>

FLUSHING, Queens — Three people were killed and 16 injured when an MTA bus and a charter bus collided in Queens early Sept. 18.

The Q20 bus collided with the Dahlia charter bus at Main Street and Northern Boulevard in Flushing around 6:15 a.m., and authorities were investigating reports that the charter bus had run a red light.

ABC 7 article here

Keywords

accidents   bus crash   deaths   New York operators   

 

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Source: LCT Mag

10 Breakthrough Vehicle Features Coming For 2018

<p>With many vehicles already offering built-in Wi-Fi hotspots for connecting portable devices to the internet, the redesigned 2018 Lincoln Navigator goes a step further with the technology. (photo: Lincoln)</p>

If you’ve finally decided to trade in your current ride after five or more years of faithful use, you’ll find a brave new world of advanced technology that either didn’t exist or was available only in limited higher-end models the last time you set foot in a new-car dealer’s showroom.

Forbes article here

Keywords

BMW   Cadillac CT6   Hyundai Genesis   Lincoln Navigator   Mercedes-Benz S-Class   new vehicles   onboard amenities   volvo   

 

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Source: LCT Mag

Growing Denver Operation Adds Motorcoach Service

<p>Rocio and Jorge Sanchez of Hermes Transportation in Denver aboard their new MCI J4500 motorcoach (photos courtesy of Hermes)</p>

DENVER, Col. — Hermes Worldwide, one of the primary chauffeured transportation services in the Denver region, added two 2017 MCI J4500 buses this summer to handle a growing roster of group and special events clients.

The company bought the new buses from MCI and put them into fleet service on July 10. So far, the client markets using the coaches include weddings, corporations, meeting and events, team charters, and youth groups, said owner and President Jorge Sanchez.

The 57-passenger coaches offer an array of luxury amenities, including 110V/USB in every row, six TV monitors, DVD, radio, Wi-Fi, and onboard cinema.

“We chose MCI because we were very comfortable with the style and design of the coach itself, MCI sales, and the after sale support we could get in our market,” Sanchez told LCT. “We added the coaches because our clients asked us to. We feel this is the next step in our evolution as a company.”

LCT related article: Hermes Worldwide LCTConnect.com / Affiliate Profile Here

Keywords

Colorado operators   Denver   MCI   motorcoach operators   motorcoaches   operation growth   

 

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Source: LCT Mag

Grand Avenue Partners With Nashville Companies For Hurricane Relief

NASHVILLE, Tenn. — Grand Avenue is teaming with Gray Line Tennessee and Stewart Transportation on an effort within Nashville’s local transportation community to help those affected by Hurricane Harvey in Houston and the surrounding areas.

The companies are working through the Austin Disaster Recovery Network to gather the most needed supplies, which will be sent down to Austin next week on one of Gray Line’s motor coaches.

Those interested in donating can do so by purchasing supplies through MyRegistry.com, then having the items delivered to the 186 North First Street corporate offices for both Grand Avenue and Gray Line. Alternatively, supplies can be purchased independently and dropped off at the offices during normal business hours. Supplies must be purchased and delivered via MyRegistry.com or dropped at 186 North First Street by Tuesday, September 19th.

“As a city with flood devastation experience, we all recognize how difficult the recovery process can be and how every little bit helps,” said Terrie Lane, VP of operations and general manager of Grand Avenue. “We’re proud to be working with Gray Line and Stewart Transportation on this effort and hope that, with the help of transportation organizations in our local community, we can help the people of Houston get back on their feet soon.”

Supplies requested include clean-up products, like garbage bags, mops and latex gloves, as well as self-care products, like sunscreen and insect repellant. For the full list of supplies, visit: https://www.myregistry.com/business/Stewart-Transportation-Solutions-Melrose-Tn/1425203.

Keywords

charity   disasters   Nashville operators   Tennessee operators   

 

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Source: LCT Mag