How Superficiality Destroys The Customer Service Experience

How Superficiality Destroys The Customer Service Experience
<p><a href="https://pixabay.com/en/call-center-headset-woman-service-2275745/">Photo via pixabay user geralt</a></p>

Forbes contributor Micah Solomon says what he’s most worried about when it comes to the future of customer service is a creeping kind of self-fulfilling prophecy where the more we fret about human jobs being replaced by bots, AI, and tableside tablet ordering systems, the more we reduce or put a ceiling on the quality and intricacy of the current, human customer service performance that companies, and the humans employed by companies, deliver.

Forbes article here

Keywords

artificial intelligence   business management   business trends   customer service   employee management   

 

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Source: LCT Mag

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